AKG rewards RL360’s strength and service

The independent actuaries upgraded the life company from four stars to five, which represents excellent service. And it also reaffirmed its B+ for financial strength. No other international life company has a higher rating for financial strength.

“The objective of RL360 is to provide an excellent level of service to customers and supporting advisers,” said the report. “For some years the company has seen this as a key unique selling point for its selection and retention by distributers, and since 2013 there has been continued improvement across all areas of service delivery to maintain this positioning.”

AKG added: “The company continues to drive service standard improvements, perform well in its internal service metrics and external benchmarking and win numerous awards in respect of the design and delivery of its products.”

RL360 Director of Marketing Simon Barwell said: “It is gratifying to see AKG acknowledging RL360’s very high service level. We’ve worked hard to ensure our offering to advisers and our policyholders is of an excellent standard.

“There’s always more work to be done and challenges to tackle, however, that’s what makes our industry so interesting. As always, we’re ready to roll our sleeves up and get stuck in.”

The AKG report called RL360’s parent company International Financial Group Ltd (“IFGL”) “a financially strong standalone operation with very strong operational characteristics and a consistent strategy”.

It referred to RL360’s record of year on year growth in the face of challenges across the market.

“Importantly along with the growth in assets the business has focused on its human capital in terms of fostering a single RL360 culture, within a business composed in part through acquisition,” said the report.

AKG Actuaries and Consultants Ltd specialise in the provision of ratings, information and market assistance to the financial services industry. The company's reports are designed to provide advisers the information they need to assess the relative strengths of offshore long term insurers.

RL360 is part of IFGL, which has over 70,000 policyholders, in 170 countries, in excess of US$11bn in assets under management and over 340 staff.